Privacy Policy

Privacy Policy - GREYSTAR BIOTECH PRIVATE LIMITED

Privacy Policy

Effective Date: [Insert Date]

GREYSTAR BIOTECH PRIVATE LIMITED ("Company", "Greystar Biotech", "we", "our", "us") is committed to protecting the privacy, confidentiality, and security of the information provided by users, customers, Independent Business Owners (IBOs), distributors, and visitors accessing our website, mobile application, products, and services.

This Privacy Policy explains how we collect, use, store, process, disclose, and protect your personal information in accordance with applicable laws of India, including the Digital Personal Data Protection Act, 2023, Information Technology Act, 2000, Direct Selling Rules, 2021, and other applicable regulations.

1. Company Information

Company Name: GREYSTAR BIOTECH PRIVATE LIMITED

CIN: U47190BR2024PTC068150

Registered Office: DS1D, Ward No. 12, Village Post Begampur, Samastipur, Bihar, India - 848101

Email: support@greystarworld.in

2. Acceptance of Privacy Policy

By accessing, browsing, registering, purchasing products, becoming an Independent Business Owner (IBO), or using our website, mobile application, and services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

3. Information We Collect

3.1 Personal Information

We may collect the following personal information:

  • Full Name
  • Father's / Husband's Name
  • Date of Birth
  • Gender
  • Mobile Number
  • Email Address
  • Residential Address
  • Billing Address
  • Shipping Address
  • Profile Photograph
  • PAN Card Details
  • Aadhaar Details (where legally permitted)
  • Bank Account Details
  • Cancelled Cheque / Passbook Copy
  • KYC Verification Documents
  • Nominee Information
  • Business Information

3.2 Transaction Information

  • Order History
  • Product Purchases
  • Payment Details
  • Wallet Transactions
  • Commission Records
  • Bonus Records
  • Withdrawal Requests
  • Tax Deduction Records

3.3 Technical Information

  • IP Address
  • Browser Type
  • Operating System
  • Device Information
  • Cookies
  • Location Information
  • Access Logs
  • Website Activity

4. Purpose of Collection

We collect and process personal information for the following purposes:

  • User Registration and Account Management
  • KYC Verification
  • Identity Authentication
  • Order Processing and Fulfillment
  • Product Delivery
  • Commission and Bonus Processing
  • Withdrawal Processing
  • Customer Support Services
  • Compliance with Legal and Regulatory Requirements
  • Fraud Prevention and Risk Management
  • Improvement of Website Performance
  • Marketing and Promotional Communications
  • Business Analytics and Reporting

5. Legal Basis of Processing

We process personal information based on your consent, contractual obligations, legal compliance requirements, legitimate business interests, and any other lawful basis permitted under applicable laws.

6. KYC Verification

To comply with regulatory requirements, anti-fraud measures, and business verification standards, users may be required to submit KYC documents including PAN Card, Aadhaar Card, Bank Passbook, Cancelled Cheque, Passport Size Photograph, and any other documents requested by the Company.

Submission of false, forged, misleading, expired, or unauthorized documents may result in suspension or permanent termination of the account without prior notice.

7. Use of Cookies

Our website may use cookies, pixels, web beacons, analytics tools, and similar technologies to improve user experience, analyze traffic, remember preferences, and enhance security.

Users may disable cookies through browser settings; however, certain features of the website may not function properly.

8. Sharing of Information

We may share information with:

  • Payment Gateway Providers
  • Banking Institutions
  • Courier and Logistics Partners
  • Cloud Service Providers
  • KYC Verification Agencies
  • Legal Authorities
  • Government Agencies
  • Tax Authorities
  • Technology Service Providers

We do not sell personal information to third parties for independent commercial purposes.

9. Data Security

We implement reasonable administrative, technical, organizational, and physical safeguards to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, destruction, or cyber threats.

However, no method of electronic transmission or storage is completely secure and therefore we cannot guarantee absolute security.

10. Payment Information

Online payments may be processed through third-party payment gateway providers. We do not store complete debit card, credit card, UPI PIN, CVV, internet banking passwords, or sensitive financial credentials on our servers.

11. Data Retention

Personal information may be retained for as long as necessary to fulfill business, legal, contractual, accounting, tax, compliance, dispute resolution, and regulatory obligations.

12. User Rights

Subject to applicable laws, users may have the right to:

  • Access Personal Data
  • Correct Personal Data
  • Update Information
  • Request Deletion of Data
  • Withdraw Consent
  • Object to Processing
  • File Complaints

13. Children's Privacy

Our services are intended only for individuals who are 18 years of age or older. We do not knowingly collect personal information from minors.

14. Third Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, content, or security of such websites.

15. International Data Transfers

Where required for business operations, information may be processed through servers or service providers located outside India while maintaining reasonable safeguards.

16. Compliance with Direct Selling Rules

This Privacy Policy shall be interpreted in accordance with the Consumer Protection (Direct Selling) Rules, 2021 and other applicable laws governing direct selling businesses in India.

17. Changes to Privacy Policy

The Company reserves the right to amend, modify, update, or replace this Privacy Policy at any time without prior notice. Updated versions shall become effective immediately upon publication.

18. Grievance Redressal

For privacy-related concerns, complaints, or requests, users may contact the Company through the official customer support channels published on the website.

19. Governing Law & Jurisdiction

This Privacy Policy shall be governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of the competent courts located in Samastipur, Bihar.

20. Contact Us

GREYSTAR BIOTECH PRIVATE LIMITED

CIN: U47190BR2024PTC068150

Registered Office: DS1D, Ward No. 12, Village Post Begampur, Samastipur, Bihar - 848101

Email: support@greystarworld.in

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