Effective Date: [Insert Effective Date]
GREYSTAR BIOTECH PRIVATE LIMITED ("Company", "Greystar Biotech", "we", "our", or "us") is committed to providing quality products and maintaining customer satisfaction. This Refund Policy explains the terms and conditions governing refunds, replacements, returns, and related transactions conducted through our website, mobile application, and authorized sales channels.
Company Name: GREYSTAR BIOTECH PRIVATE LIMITED
CIN: U47190BR2024PTC068150
Registered Office: DS1D, Ward No. 12, Village Post Begampur, Samastipur, Bihar, India - 848101
Email: support@greystarworld.in
Refund requests shall only be considered in accordance with this Policy and subject to verification by the Company.
A refund may be approved under the following circumstances:
Refund requests shall not be accepted in the following situations:
Customers must report refund-related issues within fifteen (15) days from the date of delivery.
The Company reserves the right to reject any claim submitted after the applicable period.
Before approving any refund, replacement, or return request, the Company may:
The final decision regarding approval or rejection of any refund request shall remain solely with the Company.
Returned products must:
Approved refunds are generally processed within fifteen (15) working days from the date of approval.
Actual credit timelines may vary depending upon banking systems, payment gateways, financial institutions, or other external factors.
Approved refunds may be issued through one or more of the following methods:
The Company reserves the right to determine the most appropriate refund method.
Shipping, courier, handling, packaging, COD charges, gateway fees, and other service charges may be non-refundable unless otherwise determined by the Company.
If a newly registered Independent Business Owner (IBO) wishes to discontinue participation, the Company may consider refund requests only in accordance with applicable laws, Company policies, Direct Selling Rules, 2021, and the Company's Buy Back Policy.
Any refund associated with business registration, starter kits, joining packages, or promotional materials shall be subject to verification and Company approval.
Unsold products may be eligible for return or buy back in accordance with the Company's Buy Back Policy.
The Company reserves the right to deduct applicable taxes, discounts, incentives, commissions, bonuses, shipping charges, and administrative expenses before processing any refund.
The Company reserves the right to reject any refund request that appears fraudulent, misleading, abusive, repetitive, or intended to manipulate Company policies.
Appropriate legal action may be initiated where required.
Orders cancelled before shipment dispatch may be eligible for a full or partial refund depending on payment gateway deductions, banking charges, or processing costs already incurred.
Where required by applicable law, statutory deductions including GST, TDS, government levies, banking charges, or payment gateway charges may be deducted before processing refunds.
The Company's liability shall not exceed the actual amount paid by the customer for the product concerned.
The Company shall not be liable for indirect, incidental, consequential, punitive, or special damages arising from any refund dispute.
GREYSTAR BIOTECH PRIVATE LIMITED reserves the right to amend, modify, suspend, or replace this Refund Policy at any time without prior notice.
Updated versions shall become effective immediately upon publication on the website.
This Refund Policy shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising from this Policy shall be subject to the exclusive jurisdiction of the competent courts located in Samastipur, Bihar.
For refund-related assistance, customers may contact:
GREYSTAR BIOTECH PRIVATE LIMITED
CIN: U47190BR2024PTC068150
Registered Office: DS1D, Ward No. 12, Village Post Begampur, Samastipur, Bihar - 848101
Email: support@greystarworld.in
