Effective Date: [Insert Effective Date]
GREYSTAR BIOTECH PRIVATE LIMITED ("Company", "Greystar Biotech", "we", "our", or "us") is committed to delivering products efficiently and securely to our customers and Independent Business Owners (IBOs). This Shipping & Delivery Policy explains the terms and conditions governing order processing, shipment, delivery, logistics, and related services.
Company Name: GREYSTAR BIOTECH PRIVATE LIMITED
CIN: U47190BR2024PTC068150
Registered Office: DS1D, Ward No. 12, Village Post Begampur, Samastipur, Bihar, India - 848101
Email: support@greystarworld.in
All orders are subject to verification, stock availability, payment confirmation, compliance checks, and acceptance by the Company.
Orders are generally processed within 1 to 3 business days after successful payment confirmation and verification.
The Company reserves the right to cancel, delay, or reject any order due to:
The Company currently provides delivery services within India through authorized courier, logistics, and transportation partners.
At present, international shipping services are not available unless specifically announced by the Company.
Delivery timelines may vary depending upon location, courier network, operational circumstances, and product availability.
The delivery timelines mentioned above are estimates only and should not be considered guaranteed delivery commitments.
Shipping charges may vary depending upon:
The Company may offer:
Applicable shipping charges, if any, shall be displayed during checkout before order confirmation.
Once an order has been dispatched, customers may receive shipment details including tracking information via SMS, email, WhatsApp, mobile application notifications, or through their customer dashboard.
Tracking information may take up to 24-48 hours to become active after dispatch.
Customers are solely responsible for providing accurate and complete delivery information.
The Company shall not be liable for delays, non-delivery, or additional charges arising due to:
Courier partners may attempt delivery multiple times as per their policies.
If delivery fails due to customer-related reasons, the shipment may be:
Customers are advised to inspect packages at the time of delivery.
If a shipment appears damaged, tampered with, or incomplete, customers should:
Failure to report such issues within the prescribed period may affect claim eligibility.
The Company shall not be held responsible for delivery delays caused by:
Such delays shall not automatically entitle customers to refunds, compensation, or claims.
Ownership and risk of loss shall transfer to the customer upon successful delivery of the product at the provided delivery address.
After successful delivery confirmation, the Company shall not be responsible for theft, loss, misuse, or damage occurring thereafter.
If a customer refuses delivery without a valid reason, the Company reserves the right to:
Orders placed by Independent Business Owners (IBOs) shall be processed in accordance with Company policies, inventory availability, compliance verification, and applicable Direct Selling Rules.
The Company reserves the right to hold, review, or reject any order involving unusual purchasing patterns or suspected policy violations.
The Company shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from shipping delays, delivery failures, courier service issues, or logistical disruptions.
The maximum liability of the Company shall not exceed the purchase value of the product concerned.
GREYSTAR BIOTECH PRIVATE LIMITED reserves the right to amend, update, modify, suspend, or replace this Shipping & Delivery Policy at any time without prior notice.
Updated versions shall become effective immediately upon publication on the website.
This Shipping & Delivery Policy shall be governed by and interpreted in accordance with the laws of India.
All disputes arising from this Policy shall be subject to the exclusive jurisdiction of the competent courts located in Samastipur, Bihar.
GREYSTAR BIOTECH PRIVATE LIMITED
CIN: U47190BR2024PTC068150
DS1D, Ward No. 12, Village Post Begampur,
Samastipur, Bihar - 848101, India
Email: support@greystarworld.in
